FREQUENTLY ASKED QUESTIONS (FAQ)

1. Where do you ship from?

We ship orders from our partnered fulfillment centers. Depending on product availability, items may ship from different locations to ensure efficient delivery.

2. How long does shipping take?

  • Processing time: 1–3 business days

  • Estimated delivery time: 7–15 business days (may vary by destination)

Tracking information will be sent once your order has shipped.

3. Do you provide tracking?

Yes. Once your order is shipped, you will receive an email with a tracking number so you can monitor your delivery status.

4. What payment methods do you accept?

We accept major secure payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

All payments are processed through encrypted and secure payment gateways.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed or shipped, changes may no longer be possible.

6. What is your return and refund policy?

We accept returns for eligible items within 14 days of delivery.

  • Items must be unused and in original condition

  • Refunds are processed after inspection

  • Shipping fees are non-refundable unless the item is defective or incorrect

Please contact our support team before returning any item.

7. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, contact us immediately with clear photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

8. How can I contact Prime Culture?

You can reach us through our Contact Us page or via email. Our support team typically responds within 24–48 business hours.

9. Are your products authentic?

Yes. All products sold on Prime Culture are sourced through verified suppliers and quality-checked before fulfillment.